Rules Governing Your Coolzino Account and Transactions

These Terms and Conditions form the agreement between you and Terdersoft B.V., company registration number 164860, for access to Coolzino. Terdersoft B.V. operates Coolzino under Curaçao Gaming Authority licence OGL/2024/1126/0521. Interdersoft Limited in Cyprus may provide payment-related services.
The Terms cover registration, account use, casino games, sportsbook bets, deposits, withdrawals, promotions, verification, safer gambling controls and support. The Privacy Policy, promotion-specific rules, game rules, sportsbook rules and notices presented during a transaction also form part of the agreement. If a promotion-specific rule conflicts with a general bonus rule, the specific rule applies to that promotion. Mandatory law prevails where it cannot lawfully be excluded.

1. Meaning of Account and Balance Terms

“Account” means the personal Coolzino record opened in your name. “Player” or “you” means the eligible person who owns that account. “We,” “us” or “Coolzino” means Terdersoft B.V. and, where the context requires, an authorised service provider acting for us.
“Real-money funds” are cleared deposits and eligible winnings not subject to active bonus restrictions. “Bonus funds” are promotional funds governed by wagering, expiry, game contribution and other promotion terms. “Balance” means the recorded amount in your account and may contain separate real-money and bonus components. “Payment method” includes a card, bank account, e-wallet, voucher, mobile wallet or supported crypto route shown in the cashier. “KYC” means identity, age, address, payment ownership and related due-diligence checks. “Restricted activity” includes any conduct prohibited under section 13.

2. Acceptance and Eligibility

By registering, depositing, placing a wager or otherwise using an account, you confirm that you have read and accepted these Terms. Do not use Coolzino if you do not accept them.
You must meet the legal gambling age in your location, have legal capacity to enter this agreement and use our services only where online gambling is lawful for you. You remain responsible for checking local restrictions. A Curaçao licence does not amount to authorisation in every country.
You may open only one account and must act for yourself, not for another person. Employees, suppliers and others connected to Coolzino may face participation restrictions under internal controls or game rules. We may refuse registration or restrict access where law, licence duties, location, sanctions, self-exclusion or risk controls require it.

3. Registration and Account Security

Provide complete, accurate and current details. Your name, date of birth, address, email and telephone number must belong to you. Notify support when registered details change; we may require evidence before updating identity or payment information.
Keep your password confidential and secure the email address and phone linked to the account. You are responsible for activity carried out through your credentials unless our investigation shows unauthorised access outside your control. Contact support immediately if a device, password, email account or payment method may have been compromised.
We may require email or telephone confirmation, multi-step authentication or a fresh login before a sensitive account action. Never disclose a password or one-time code to another person. We may suspend access to protect the balance while we investigate unusual activity.

4. Identity, Affordability and Source-of-Funds Checks

We may verify you at registration, before a first withdrawal, after a payment change, when cumulative activity reaches an internal or legal threshold, or whenever risk signals require further review. Possible evidence includes government ID, proof of address and payment-method ownership.
Enhanced checks may require a selfie, video call, phone confirmation, source-of-funds or source-of-wealth evidence, bank statements or an explanation of account activity. Documents must be genuine, legible, current and unaltered. We may check supplied details against reliable databases and screening services.
During review, we may pause deposits, play, bonuses, transfers or withdrawals. A review does not guarantee approval. Failure to provide satisfactory evidence can lead to a returned payment, continued restriction, account closure or reporting to a competent authority. We will not disclose a report where law prohibits that disclosure.

5. Deposits, Currency and Account Balances

Use only a payment method you own and are authorised to use. Available methods, currencies, fees and transaction limits appear in your cashier and may vary by country, account history or provider. Publicly supported routes may include Visa, Mastercard, Skrill, Neteller, Paysafecard, MiFinity, bank transfer, Apple Pay, Google Pay and selected crypto, but the live cashier controls availability.
A deposit becomes available only after the provider confirms it. We may reject, reverse or hold a deposit if it fails authentication, comes from a third party, triggers a security review or appears connected to fraud, chargeback abuse or unlawful activity. Bank and provider charges outside our control remain your responsibility when properly disclosed by that provider.
Deposits are for genuine play, not money transfer or storage. Current general rules require deposited funds to be wagered three times before withdrawal, subject to legal limits and any stricter anti-money laundering review. Bets made solely to move funds, offset risk or avoid payment controls may not count.
Your account balance follows our transaction records. You may not transfer a balance to another player or sell an account. A negative balance caused by a valid reversal, chargeback or corrected error remains payable and may be recovered from later funds where law allows.

6. Withdrawal Requests and Payment Review

The general minimum withdrawal is EUR 50 or the currency equivalent unless the chosen method states a different figure. Submit a request through the cashier. We use the same payment method as the deposit where possible; regulatory, technical or provider rules may require an alternative verified method.
Identity verification is required for a first withdrawal and may be repeated later. Our internal review can take up to 72 hours before the payment provider starts settlement. Provider processing time begins after approval and falls outside our direct control. A pending request may remain unavailable for play depending on the account interface and applicable rules.
We may hold, reject or return a withdrawal if KYC remains incomplete, payment ownership cannot be established, deposited funds have not met the required turnover, an active bonus limits withdrawal, account data is inconsistent, or we investigate restricted activity. We will request information or give a lawful reason where we can.
Large wins may be paid in monthly installments. Current general terms allow installments of EUR 10,000 per month, unless a game, jackpot, payment method or mandatory rule requires another arrangement. We do not divide a valid balance to avoid a legal duty. Currency conversion and blockchain network conditions can affect the amount or timing received.

7. Promotions and Bonus Funds

Participation is optional. Activate a promotion only after reading its displayed terms. Unless a specific offer states otherwise, the general bonus baseline is 40 times wagering, a EUR 5 maximum bonus bet, 14-day validity and maximum bonus-derived winnings of 10 times the bonus amount. A welcome offer may instead expire after seven days, and welcome free-spin winnings may carry a EUR 50 maximum cashout when its specific terms say so.
Only one bonus may be active at a time. Offers are generally limited to one claim per player, household, address, IP address, device, payment account and other linked identifiers. We may exclude players, games, payment methods or countries from a promotion.
Game contribution varies. Current examples include 50% for Buy Feature play, 10% for live roulette and blackjack, and 5% for instant-win games. Table games, scratch cards, live games, jackpot games and game shows may contribute 0%. The contribution table attached to the active promotion controls.
Exceeding the maximum bet, using excluded games, creating linked accounts, coordinating play, delaying game rounds, manipulating wagering or claiming an offer more than once may result in bonus cancellation and removal of winnings tied to the breach. We will preserve eligible real-money funds unless law or another valid section of these Terms permits a hold or deduction.

8. Casino Game Records

Game availability depends on location, supplier, maintenance and account controls. Rules, paytables, return information and bet limits displayed within a game form part of the wager conditions. Check them before placing a stake.
A wager is accepted when the gaming system records it and deducts the stake. Our server and supplier records determine the result where they are complete and technically sound. A visible animation or device display does not override the recorded outcome.
If a connection drops after acceptance, the game round may finish on the server and settle when you reconnect. Do not place repeated stakes merely because a screen appears unresponsive. Contact support with the game title, time, stake and round identifier if a settled result is missing or disputed.

9. Sportsbook Bets and Settlement

Sportsbook market rules, odds, event data and acceptance status appear in the bet slip or applicable sport rules. A bet is valid only after acceptance appears in the account record. Requested odds may change before acceptance; you must review any change shown to you.
We settle bets using the applicable market rules and official result source. Post-event corrections, abandoned events, dead heats and palpable errors follow the rule set for that market. Cash-out, where offered, is discretionary and may be withdrawn or unavailable during price changes or technical interruption.

10. Errors, Interrupted Service and Incorrect Transactions

Software, feed, payment or human errors can occur. If incorrect odds, an impossible payout, duplicate credit, game fault or payment error materially changes a transaction, we may suspend settlement, void the affected wager or correct the balance to the position that should have applied. We will use system records and supplier evidence and will not rely on an error to take unrelated valid funds.
Do not exploit a known fault. Report it and stop the affected activity. We may recover funds knowingly withdrawn from an obvious error and may close an account for deliberate exploitation. Planned maintenance, supplier outages, internet failures and device faults may interrupt access; accepted wagers remain governed by their recorded status.

11. Fair Play and Final Records

Casino outcomes use the relevant supplier’s game system, including random number generation where applicable. Live games follow the displayed studio rules. We monitor account links, betting patterns, payment data and device signals to detect collusion, automated play, multi-accounting and manipulation.
Our transaction record is final unless you provide evidence of an error or a competent dispute body decides otherwise. Raise a concern promptly so logs and supplier records remain available.

12. Intellectual Property and Site Use

Coolzino names, software, graphics, text, databases and interfaces belong to us or our licensors. We grant you a limited, personal and revocable right to use the service for lawful private play. You may not copy, scrape, resell, reverse engineer, interfere with, frame or commercially exploit the site except where mandatory law permits it.
Do not upload malicious code, probe security, overload systems, impersonate another person or use account features to distribute unlawful material. Links to third-party services do not transfer responsibility for their content or terms to us.

13. Restricted Activity

You must not engage in fraud, collusion, chip dumping, match or event manipulation, multi-accounting, bonus abuse, false-document use, payment theft, chargeback abuse or money laundering. Automated betting tools, bots, scripts and software that give an unfair advantage are prohibited unless we expressly approve them.
Do not conceal a prohibited location or identity through a VPN, proxy, remote desktop or another method. Do not let another person use your account, obtain access while underage, evade self-exclusion or coordinate opposing wagers to remove genuine risk. We may link accounts using identity, household, device, network and payment indicators, followed by human review where appropriate.

14. Restriction, Suspension and Closure

We may restrict or suspend an account while investigating security, verification, payment, safer gambling or prohibited-activity concerns. We may close it for a material breach, legal requirement, licence duty, repeated failed verification, abuse of staff or systems, or commercial withdrawal of service where law permits.
On closure, we will return eligible real-money funds after required deductions, verification and legal holds. We may cancel bonus funds and winnings obtained through a proven breach. Funds subject to a court, regulator, fraud or anti-money laundering hold remain unavailable until release is lawful.
You may ask support to close your account. A closure request differs from self-exclusion: if gambling control is the reason, request self-exclusion so we can apply the stronger restrictions and marketing suppression. Dormant accounts may be subject to notices, verification or a fee only where current account terms and applicable law allow it. We will give notice before charging a dormant-account fee.

15. Safer Gambling Controls

Available controls include deposit, loss, wager and session limits, reality checks, cooling-off, self-exclusion, account closure and marketing preference changes. Lower limits should take effect promptly. A request to increase or remove a limit may involve a delay or account review.
Self-exclusion blocks account access for the selected period or permanently, subject to applicable policy. We take reasonable steps to identify linked accounts, but you must not attempt to bypass the restriction. Contact support immediately if access remains possible. Gambling is entertainment, not income; never chase losses or use money needed for living costs.

16. Privacy, Communications and Security Notices

Our Privacy Policy explains how we collect, use, share and retain personal data. Cookie controls cover optional browser technologies where required. Service messages about security, payments, Terms or account status are not marketing and may continue after a promotional opt-out.
We may contact you through the email, telephone, account inbox or site notice associated with your account. Keep those details current. A notice counts as delivered according to the channel and any mandatory legal rule.

17. Liability and Service Limits

We provide the service with reasonable care and skill. We do not guarantee uninterrupted access, future availability of a game or promotion, a winning outcome, or compatibility with every device and network. Gambling losses from valid, accepted wagers remain your responsibility.
To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from your misuse, third-party network failure, unauthorised credential sharing or events outside our reasonable control. Nothing in these Terms excludes liability that law does not permit us to exclude, including liability for fraud or deliberate misconduct.

18. Complaints and Transaction Disputes

Start with [email protected] or live chat. Give your registered email, the date, amount, transaction or round reference, and the remedy requested. Attach readable evidence but remove passwords, one-time codes and full card numbers.
Support will acknowledge the case, gather account and supplier records and issue a reasoned response. If you disagree, ask for escalation to the Complaints Team. We may request further identity or transaction evidence. After our internal process ends, you may use any external dispute or regulatory route available under applicable law or stated by the Curaçao Gaming Authority.
Chargebacks do not replace the complaint process. An unjustified chargeback may lead to account restriction and recovery of reasonable costs.

19. Changes to These Terms

We may amend these Terms for legal, regulatory, security, payment or product reasons. The Last Updated date identifies the current text. For a material change, we may use email, account messaging or a site notice and request renewed acceptance where required. Changes do not retrospectively alter a settled valid wager unless mandatory law or correction of an error requires it.
Stop using the service and request closure if you do not accept a change. Continued use after the effective date constitutes acceptance where law permits that approach.

20. Governing Law, Severability and Assignment

These Terms are governed by the laws of Curaçao, subject to mandatory consumer rights and gambling laws that apply in your location. Courts or dispute bodies with mandatory jurisdiction retain their authority.
If a provision is unlawful or unenforceable, the remaining Terms continue, and the affected provision applies to the maximum lawful extent. Our delay in enforcing a right does not waive it. You may not assign your account or this agreement. We may transfer the agreement as part of a lawful reorganisation, sale or change of operator, with notice where required.

21. Legal and Account Contact

Terdersoft B.V. Company registration number: 164860 Curaçao Gaming Authority licence: OGL/2024/1126/0521 Emancipatie Boulevard Dominico F. Don Martina 31, Curaçao Email: [email protected]
Use the subject “Terms Complaint” for a formal complaint or “Account Security” for suspected unauthorised access.