How Coolzino Handles Your Personal Data

This Privacy Policy explains how Terdersoft B.V., the operator of Coolzino, handles personal data when you visit our site, create or use an account, submit a contact form, subscribe to newsletters, deposit, withdraw, complete verification, use safer gambling controls or place casino and sportsbook wagers. Terdersoft B.V. is registered under company number 164860 and operates under Curaçao Gaming Authority licence OGL/2024/1126/0521.
The policy also covers information received through cookies, local storage, analytics, payment interactions, affiliate referrals and links that lead you to Coolzino. A third-party website has its own privacy terms; this policy does not control data collected after you leave our services.

Data We Receive Across the Account Lifecycle

The data we hold depends on what you do and which checks apply to your account.
Registration and contact data. This can include your name, date of birth, home address, email address, telephone number, country, preferred currency, username, communication preferences and account credentials in protected form.
Identity and verification records. We may collect a government-issued identity document, proof of address, payment-method ownership evidence, a selfie, video or phone confirmation, source-of-funds or source-of-wealth material, sanctions and politically exposed person screening results, and the outcome of age or identity checks.
Payments and transactions. We record deposits, withdrawals, reversals, chargebacks, payment method, currency, amount, date, status and relevant provider reference. Payment processors may supply masked card or wallet details, ownership results and fraud signals. We do not ask you to send a full card number, wallet private key or account password to support.
Play and account behaviour. Records can include game rounds, wagers, wins, losses, bonus use, sportsbook bets, session history, balance changes, logins, device changes, limit settings, self-exclusion and cooling-off requests. We also keep alerts or account-review notes where activity raises fraud, financial crime, security or safer gambling concerns.
Device and network data. We may receive IP address, browser type, operating system, device identifiers, language, time zone, approximate location, referral address, pages viewed, button or feature interactions, crash records and cookie identifiers.
Messages and preferences. We retain live-chat transcripts, emails, complaint files, call records where lawful, survey responses, marketing choices and evidence supplied in support cases.
We may infer risk indicators from these records, such as whether a login differs from your usual activity or whether account behaviour calls for a safer gambling review. We do not use such indicators to guarantee a financial outcome or predict that a player will win.

Why We Process Personal Data

We process data to register and administer your account, authenticate access, provide casino and sportsbook services, settle game and betting transactions, operate the cashier and send account notices. Verification records help us confirm age and identity, establish payment ownership, meet anti-money laundering duties and prevent fraud, collusion, bonus abuse or account takeover.
Transaction and play records let us calculate balances, apply bonus conditions, review disputed rounds, process withdrawals and maintain an auditable account history. Safer gambling data lets us apply limits, cooling-off or self-exclusion, suppress marketing and review signs of harm. Technical information supports security monitoring, fault diagnosis, service measurement and compatibility across browsers and devices.
We use communication data to answer questions, investigate complaints and deliver required notices. With the appropriate permission, we may also send offers or product news. You can withdraw marketing consent without closing your account or losing access to necessary service messages.

The Legal Grounds We Rely On

Different activities rely on different legal grounds:

• Contract: to create and operate your account, accept eligible wagers, manage balances, process payments and provide support under our Terms.
• Legal obligation: to confirm age and identity, keep transaction records, carry out anti-money laundering or sanctions checks, respond to lawful authorities and meet licence duties.
• Legitimate interests: to secure our site, detect fraud, protect payment systems, defend legal claims, improve service performance and manage commercial operations, provided those interests do not override your rights.
• Consent: for optional marketing, non-essential cookies and other processing where applicable law requires a choice. You may withdraw consent at any time, although earlier lawful processing remains valid.
• Vital interests or substantial public interest: in limited cases involving immediate safety, harm prevention or regulated gambling controls where the law permits that basis.

If we need data to perform the account contract or meet a legal duty and you do not provide it, we may be unable to open the account, process a withdrawal or keep the service available.

Cookies, Storage and Referral Tracking

Coolzino uses cookies and similar browser technologies. Strictly necessary cookies maintain sessions, remember security choices, route traffic and preserve cashier or account functions. Preference cookies remember language, display and consent choices. Analytics and performance tools measure visits, errors, load times and feature use. Advertising cookies may measure campaign results or limit repeated messages where you have consented.
Local storage can hold session or interface settings on your device. Pixels and software development tools may report whether an advert or referral resulted in a visit, registration or permitted account event.
If an affiliate link brought you to Coolzino, we may receive a referral code, campaign identifier, click time, device or network information and later attribution events. We use that information to attribute the account, prevent duplicate or fraudulent referrals and calculate commercial payments. Affiliates do not receive your password, identity documents or full payment details from us for ordinary attribution.
You can manage non-essential cookies through our consent controls and your browser. Blocking necessary cookies may prevent sign-in, cashier access or other account functions. Deleting cookies can also remove saved preferences and require a new consent choice.

Who May Receive Information

We share only what the recipient needs for a stated function. Recipients may include hosting and cloud providers; game and sportsbook suppliers; payment processors and banks; identity, age, address and source-of-funds verification providers; fraud, sanctions and cybersecurity services; communication and customer-support systems; analytics or marketing providers; auditors, insurers and professional advisers.
Interdersoft Limited in Cyprus may process payment-related information for Coolzino. Payment methods can involve further banks, card networks, e-wallets or blockchain services selected in the cashier.
We may disclose information to the Curaçao Gaming Authority, financial intelligence bodies, police, courts, tax authorities or other competent bodies when law, licence conditions or a valid request requires it. We may also share data to establish or defend a legal claim, investigate prohibited activity or protect a person from serious harm.
If ownership or operation of all or part of the business changes, relevant data may pass to the buyer or successor under confidentiality, security and lawful-use conditions. We do not sell identity documents or payment credentials.

Transfers Between Countries

Our operation and its suppliers may process data outside your country. Privacy laws in the receiving country may differ. Before a restricted international transfer, we use an available legal safeguard such as an adequacy decision, approved contractual clauses, binding corporate rules or a specific lawful exception. We also assess the recipient, limit access and require security and confidentiality terms where appropriate.
You may contact us for more information about the safeguard used for a transfer that concerns you. We may remove details that would expose another person’s rights or our security controls.

How Long Records Remain With Us

We keep personal data only as long as its purpose, our legal duties and legitimate protection needs require. Account and transaction records may remain after closure to meet anti-money laundering, tax, gambling, complaint and audit duties. Verification files follow the relevant regulatory retention period. Security logs may have a shorter cycle unless they relate to an investigation.
Retention also depends on account activity, self-exclusion, payment disputes, chargebacks, legal claims, fraud alerts and requests from a competent authority. When a retention period ends, we delete or irreversibly anonymise the record. Backups may retain a protected copy until the normal backup cycle replaces it; access remains restricted during that period.

Safeguards Around Your Account Data

We use encryption in transit, access controls, authentication, network and application monitoring, secure hosting, audit logging, staff confidentiality requirements, supplier review and incident response procedures. Access follows job duties, and sensitive verification or payment records receive stricter handling.
No internet service can promise absolute security. You must keep your password private, protect the email and phone linked to your account, sign out on shared devices and contact support promptly after an unfamiliar login or payment. We will never ask for your password, one-time code or crypto private key.
If a personal-data incident creates a legal notification duty, we will notify the relevant authority and affected people within the required period. The notice will explain the nature of the incident, likely effects and practical protective steps where the law permits that detail.

Your Choices and Privacy Rights

Depending on the law that applies to you, you may request access to your data, correction of inaccurate information, deletion, restriction, objection to certain processing, and a portable copy of eligible information. You may withdraw consent and opt out of direct marketing at any time. You may also ask about automated decisions that produce a legal or similarly significant effect, and request human review where the law grants that right.
Some rights have limits. We may retain data needed for payments, fraud prevention, self-exclusion, legal claims or regulatory records even after a deletion request. We may also ask for identity evidence before releasing or changing account information.
Send a request to [email protected] with the subject line “Privacy Request.” State the right you want to exercise and the account email involved. We will respond within the period required by applicable law and explain any permitted extension or refusal. You may complain to the privacy or data-protection authority responsible for your place of residence, or to another competent regulator where applicable.

Children and Legal Gambling Age

Coolzino is not for children or anyone below the legal gambling age in their location. We conduct age and identity checks and may restrict an account while verification remains incomplete. If we learn that a minor supplied personal data or used an account, we will close or restrict the account, preserve records required by law and delete other information when permitted.
A parent or guardian who believes a minor has interacted with our services should contact us immediately. Device controls, payment controls and blocking software can reduce unauthorised access, but adults must also keep account credentials and payment methods secure.

External Sites and Policy Changes

Links to payment providers, game suppliers, support organisations, advertisers or other sites lead to services we do not control. Review their privacy information before supplying data. Their acts and security practices fall under their own terms.
We may update this policy when our services, suppliers, legal duties or processing practices change. The Last Updated date will show the latest revision. Where a change materially affects your rights or how we use data, we may provide an account, email or site notice before it takes effect when required.

Privacy Contact

Terdersoft B.V. Coolzino Privacy Team Emancipatie Boulevard Dominico F. Don Martina 31, Curaçao Email: [email protected]
Use live chat for immediate account-security concerns. Do not send unredacted card data, a password or a one-time security code in a privacy request.